Social Listening
1. I selected Shein, a fast-fashion e-commerce retailer that has gained a lot of popularity with consumers over the last three years. Although they are one of the most successful companies in the fast fashion realm, people on social media aren't speaking too positively on the company due to their controversies in the media for promoting overconsumption, stealing designs from small brands and designers, and their mistreatment of their factory employees and poor working conditions. I am interested to see how they are addressing the controversies they have faced over these last years, and if they have actually made an effort to correct these issues. 2. Their value proposition can be summarized into these key points: affordable fashion, trendy and fast fashion, wide product range, global reach, user-friendly website and app, promotions/discounts, real customer reviews/ photos and size inclusivity. 3. Although the influencers reportedly claimed they were not paid to attend the trip